Frequently Asked Questions

In between each ride, chauffeurs thoroughly disinfect vehicles. Chauffeurs have also changed several parts of the typical ride experience. For example, they now wear masks. They greet guests with a slight bow instead of a handshake. Chauffeurs provide guests a mask in case guests do not have one, and they offer hand sanitizer.  They also removed newspapers and magazines from seat backs. 

We also ask all guests who are showing any symptoms or have tested positive to not book a Groundlink ride until you receive a doctor’s permission to travel.

Safety of our guests, chauffeurs, and employees is our top priority. We require any employee or chauffeur who tests positive to inform Groundlink Worldwide immediately. Once informed, we will notify those who were in contact with the affected person for the previous two weeks. We directed all chauffeurs who suspect they may be sick to not perform any rides. Any chauffeur who tests positive for coronavirus may not perform Groundlink rides for 14 days or until receiving a doctor’s permission.

Yes, we require guests to wear masks during rides as this protects chauffeurs and future guests.

Because there has not been compelling scientific evidence of the safety benefits of partition screens, some partition screens create a danger in case of an accident and local regulations differ across the world, we have not made partition screens mandatory to our chauffeur partners but rather advised them to follow local regulations. We always demand both guests and chauffeur to wear a face mask, which has been scientifically proven to be the most important safety measure against COVID. 

Partition screens are optional, unless local regulations require them. Their efficacy remains unproven, and they add more risk in the event of an accident. Guests and chauffeurs must wear a mask covering their mouths and noses, whether or not vehicles have partition screens.

In case you or one of your co-travelers get tested positive for COVID-19 within two weeks of riding with Groundlink, please inform us immediately. This will help us to stop the spread.

We accept bookings globally and monitor country and local travel restrictions. We also encourage travelers to double check their schedules and plans during this time of evolving restrictions. If new safety measures would prevent an existing booking from occurring, we will notify guests and modify or cancel rides without penalty. It’s important to note that border restrictions and quarantine requirements may prohibit cross-border trips. We comply with local rules and will take the necessary actions to protect public health and the wellbeing of guests and chauffeurs.

Groundlink includes one hour of complimentary waiting time for all airport pickups. However, we know that airport arrival procedures may change unexpectedly. Therefore, we suggest that guests arriving internationally schedule the chauffeur to arrive 60 minutes or later after the flight arrival time. We are also asking for chauffeurs to be flexible and wait longer than an hour if at all possible.

Yes, chauffeurs will continue to provide the same personal assistance with luggage and other belongings. If you prefer to handle your luggage personally, please inform the chauffeur. He or she will open and close the trunk so only you will touch your belongings. If the chauffeur handles your luggage, s/he will wipe down the luggage handles before handing it back to you.

Yes, guests can still take hourly rides in all cities, in all vehicle classes. Hourly rides give guests a safe, private space with only one chauffeur for two or more hours. Guests can provide their planned stops in advance or simply direct the chauffeur where to drive on an as-needed basis. Hourly rides can be canceled without penalty 12 hours or longer in advance.

Our Customer Care team is available around-the-clock. No matter the day or time, one of our helpful Customer Concierges would be happy to assist. Simply initiaite a chat by selecting the chat bubble in the bottom right-hand corner of this page. If you download the Groundlink / Groundlink Worldwide mobile app for iOS or Android, you can alternatively chat with our team in the Help Call us 1-877-352-2212

For less urgent inquiries, feel free to contact our team by email at Groundlink@groundlinkworldwide.com